Category: Practice support

Unraveling the logic of the request process

On this support system, other articles deal with the basic logic of the request process.

This Q&A looks at the issues of cancellation and first come first served when booking sessions.

Question:
For example, on 29th I accepted a request from practice A in the morning and practice B in the afternoon. But I had also been requested by practice C for the whole day.
When I accept the requests from practice A and B, does practice C automatically get sent a message declining them? (As at this point their request disappears from my GP Networks).

Answer:
Almost. The logic outlined above is true but relates to when session requests that you have accepted are Confirmed by a practice – this is when a session becomes effectively locked and disappears for all other employers availability calendars

At this point another practice cannot request you or a practice with an outstanding request will get a declined notification and be unable to continue with the booking process with you for that session

Staff account professional documents

Staff user accounts store many of their important professional documents and certificates within their Profiles. Hub admin managers can view these any time by visiting a staff Profile and practices can view these by clicking staff user name in their staff availability calendar and schedule.

As well as this, when a staff user is booked for locum cover via the system, the conformation email will contain links to the their professional documents, for the practice to download – these links expire after a short period.

Near the foot of the Confirmation email, they will see something like this:

————————————————————————————————————-

To contact this GP please use the following contact details:

Telephone: 02081338636
Email: joealiferis@doctors.org.uk

GMC no: 123456789

You can view his or her terms and conditions here: Download
Medical Defence Certificate Document: Download
GMC Registration Document: Download
Performers List Letter Of Confirmation Document: Download

 

Terms & Conditions

Sometimes a GP may ask you to refer to their Terms & Conditions. These are within a document stored in the GPs Profile and is emailed to you at the email address associated with your Practice account, as an attachment to a booking confrmation email.

So when you book a doctor via the system, lookout for the confirmation email and look for the attachments. Often other import GP professional documents are also attached.

 

 

Cancellation

Cancelling a Confirmed booking

Gpnetworks does not have a Policy on the subject, since we are not involved in the negotiations between practices and practitioners

Both parties are able to post their terms to their Profile and we send each others terms, during the booking process

We have a logic within our system that relaters to cancellations – as follows:

GPs cannot cancel a booked session (via the system) – they can contact a practice and cancel it verbally with them and ask them to cancel the session on the system

Practices can cancel booked sessions but not on the day of the session – the system provides them a feature to do this and sends relevent communications / updates both parties Calendars etc

Hope this helps

Why can I not see a doctors contact details?

There are 3 possible reasons for this:

(note: in all cases, you can still Request GPs via the system)

1. The doctor has not published their contact details

2. You are using a FREE practice account (unable to see GP contact details)

3. Your practice is outside the doctors work radius but they have decided to show you their availability anyway (details below).

Details

For example, a doctor has a work radius set in their account of 50 miles (this is how far they are willing to travel to work and affects the list of Practices they advertise their availability to)

Your practice is outside of this doctors Work Radius so, normally, you would not see their availability in your calendar.

However, the doctor has also activated a special feature within their account to show their availability to practices not on their personal list of employers (shows them to practices outside their radius) – but to not show those practices their contact details

Which means you can see the doctors availability and request the doctor via the system but not contact them directly