COVID hub Admin account FAQ

Guidance for working in the COVID hub
Note: this is not general advice for all admin users, across all hubs

Will I get trained on Pinnacle?

Yes, time is factored in to your start time to allow for this, please be right on time or earlier as we have multiple staff to train every shift

Do I get a meal break/tea break and do I need to bring my own drinks?

There is a staff rest area with a fridge and free tea/coffee/hot chocolate/squash and biscuits (sometimes fruit). There is no set meal break but there are several natural breaks in the flow of syringes being ready so you’ll be advised when you can take breaks.

How do I get paid?

If you are employed by your practice it will be paid to you by your practice

If you are self employed it will be paid to you by Improving Access Services?

Will I also get a vaccination?

Practice staff should be being invited to book an appointment for a vaccination, please ask if you have not.

If you are not employed by a practice

Is there parking on site for staff?

There is plenty of free parking on site, if it is dry we kindly ask staff to use the grass area in front of the main entrance and leave the tarmac car park at the back for patients and their carers.

Will I be tested for COVID before I work there?

Yes, we ask all staff to take a lateral flow test at the start of every clinic.

Is the clinic socially distanced?

Yes, the racecourse venue is very large and everything is set up to operate socially distanced and is equipped to enable us to wipe down all vaccination pods, you will be asked to wear a mask for the duration of the clinic.