Understand how T&Cs are handled in GPnetworks

A GP uploads their T&C’s to their profile

When a practice requests a GP via the system, and the GPs accepts the request, the T&C’s are attached to the email notification to the practice.

Note, an acceptance is not a confirmed session – the practice still has the option to confirm or cancel accepted requests. this means the practice can review those T&Cs before confirming a session

hope this clears it up

Unraveling the logic of the request process

On this support system, other articles deal with the basic logic of the request process.

This Q&A looks at the issues of cancellation and first come first served when booking sessions.

Question:
For example, on 29th I accepted a request from practice A in the morning and practice B in the afternoon. But I had also been requested by practice C for the whole day.
When I accept the requests from practice A and B, does practice C automatically get sent a message declining them? (As at this point their request disappears from my GP Networks).

Answer:
Almost. The logic outlined above is true but relates to when session requests that you have accepted are Confirmed by a practice – this is when a session becomes effectively locked and disappears for all other employers availability calendars

At this point another practice cannot request you or a practice with an outstanding request will get a declined notification and be unable to continue with the booking process with you for that session

GP professional documents

GPs store many of their important professional documents within their Profiles. You can view these any time by visiting a GP Profile (click a GP name in your calendar)

As well as this, when you book a GP via the system, the conformation email will contain links to the GPs important documents, for you to download

Near the foot of the Confirmation email, you will see something like this:

————————————————————————————————————-

To contact this GP please use the following contact details:

Telephone: 02081338636
Email: joealiferis@doctors.org.uk

GMC no: 123456789

You can view his or her terms and conditions here: Download
Medical Defence Certificate Document: Download
GMC Registration Document: Download
Performers List Letter Of Confirmation Document: Download

 

Terms & Conditions

Sometimes a GP may ask you to refer to their Terms & Conditions. These are within a document stored in the GPs Profile and is emailed to you at the email address associated with your Practice account, as an attachment to a booking confrmation email.

So when you book a doctor via the system, lookout for the confirmation email and look for the attachments. Often other import GP professional documents are also attached.

 

 

Cancellation

Cancelling a Confirmed booking

Gpnetworks does not have a Policy on the subject, since we are not involved in the negotiations between practices and practitioners

Both parties are able to post their terms to their Profile and we send each others terms, during the booking process

We have a logic within our system that relaters to cancellations – as follows:

GPs cannot cancel a booked session (via the system) – they can contact a practice and cancel it verbally with them and ask them to cancel the session on the system

Practices can cancel booked sessions but not on the day of the session – the system provides them a feature to do this and sends relevent communications / updates both parties Calendars etc

Hope this helps