Category: Practitioner support

Connecting with hubs

How to connect with hubs from your account

If you would like to connect with a new hub service, such as a Federation hub or a PCN hub, its very easy to do so, via your existing account, in the app or on a desktop computer.

Simply login and visit your Hub management section.

In there you can add new hubs. Click ‘Add Hub’ and choose one, such as the ‘Brighton and Hove Federation GP Practice Bank Staff’

This action will add the hub to your Profile and contact the hub managers to let them know you have requested to join.

They can then see your account from their end and enable you into their Hub.

Once enabled in the hub you will become part of the Hub workforce and be able to assign to shifts created by that hub.

A member of the Hub management team will then contact you about further onboarding, but most information they need will already be automatically passed to them when you join the hub, via your existing profile.

Once enabled in a new hub, all shifts and assignments show in your unified Schedule, alongside nay others that are relevant to you, based upon other employers you are connected with within your account.

If you need any support with any of this or anything else related to your account, you can contact a member of the network Admin team anytime using admin@gpnetworks.co.uk

Creating invoices and invoicing hubs

If you have worked shifts for a hub, invoices for the shifts are generated automatically at the start of the month, for the previous months work. These appear in your account under invoices and can be downloaded / printed, etc.

Only when having worked in practices can you use the generate invoice features provided to manually create an invoice from time worked at that practice, that has been recorded in your Schedule.

Locum work – workflows

There are two workflows designed to connect you and practises that are looking for cover:

1. Practices post requirements, GPs can see these in their Schedule and respond to offer cover

If you looking your schedule into the future, you will be able to see shift requirements that practices have created which you are able to offer cover for

Simply click on one in the schedule and you will be able to offer cover which the practise can accept or decline

At the same time there is a chat mechanism that you can use, either related to a requirement or just general chat, to have a direct conversation with a practice. These are maintained in a structured and threaded chat history.

2. GPs share their availability to work and practices see this and create direct requests for cover to the GP, via the system

In your schedule you can add any amount of availability that you wish simply by clicking on the segments of the days. Practises can see this availability and click to request cover from you. If you accept, they will Confirm this booking and it will appear in your Schedule and theirs, notifications will follow and a reminder comes the day before.

User journey -register- join a hub-get shifts

This diagram explains the process of joining, connecting with a hub and joining the hub workforce, ready to be deployed in their rotas.

This post is also useful for password login related issues

You can register via a browser or by downloading the app on your mobile device or tablet and launching that

Via the web (browser)

https://workforce.foundryhealthcarelewes.co.uk/

Apple app (iOS)

Android app

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This is a breakdown of the registration process:

  • User registers for free account on the network
  • System sends verification email to user
  • User clicks link to verify themselves to system
  • System sends email to us to activate new user
  • We activate user
  • User gets an email to say their account is ready to use
  • User logs in first time

Note

When a user registers they can choose the hub in the registration form. If they have chosen a hub in registration they will be auto joined to it after activation is complete.

If they have not chosen a hub in registration they will not be joined to a hub when their account is active and need to join a hub when they can login.

Joining a hub from your account

To join a hub, visit the Hub management section of their account and choose the hub by clicking ‘add hub’

When a user joins a hub the system sends a notification to the hub admin.

The hub admin can see the new user in their hub workforce screen (as disabled) and check / enable the user in their workforce.

The user can see this difference in their hub management section

Once enabled the user can fully interact with the hub.

Each hub may provide some documents to the user to read/sign.

For each hub, a user may have options about which  hub locations they wish to work at

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