Logging in to your account should be one of the most straight forward actions of the platform but can often appear complex and become frustrating, for a few reasons:
All logins fail when either:
- A username & password combination does not match those stored in the database for the user
- A user does not have an account on the network
- A user has a deactivated account
(note: the email address for the account can also be used along with the password)
Example scenarios & solutions
Issue
You have the right username but the wrong password.
Solution
Do a password reset and a new password will be sent to your email address
Issue
You do not know your user name
Solution
You can try logging in using your email address instead + password
Issue
You do not know your what email address is used in your account
Solution
You need to get in touch with us
Issue
You can login but see a screen telling you your account is inactive
Solution
You need to get in touch with us