Managing your time-off & leave

View entitlements. Create leave requests. View request status. View your colleagues time-off.

TEMPO will automatically calculate your leave based on your Working plan for the hub, so you can include non-working dates in your request.

  • Please leave the amount of leave blank if requesting full days.
  • In the Monthly Calendars, TEMPO will display the amount of your leave on each date.
  • It can also show leave booked by other members of your Booking Team.

When booking a part day:

  • Sessional staff: 1 session is 4 hours and 20 mins
  • Hourly staff: normal hours & mins
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View entitlements. Create leave requests. View request status. View your colleagues time-off.

Tempo can calculate all your leave entitlements from your work plan and then add various adjustments, to create an overall annual entitlement for any financial year.

Built in

  • Leave entitlement (pro rata)
  • Bank holiday adjustments

If applicable

  • Long service
  • Carry over
  • Study leave
  • Appraisal time


  • Toil balance

Toil balance is an ongoing calculation between your TOIL accrued and your TOIL leave taken.

At the end of a year, the TOIL balance and any final leave allowance not used are combined and feed into the hub carry over rules.

Collaborative leave views

In your leave management screen, you can also optionally show leave for your team colleagues in the calendar, helping you to plan your time-off better.


Your balance

Tempo will maintain a calculated balance of time used and time remaining, in relation to all entitlements and time-off approved, across all types and including a TOIL calculation.

Booking leave

Leave time-off, as well as other forms of time-off, can be requested via your account, in the Time-off management for the hub.

Your time-off requests and approved status, show in the table above your leave calendar

Request time-off by clicking the button ‘Book time off’.

This opens a popup to take some details and, if you are rostered, will then automatically calculate the deductions for each day in your work plan over the time period you request.

Once approved, this can be edited by your Manager, if needed.

Requests and approvals generate email notifications to keep you and your team leave manager up-to-date and move the process along.

Reporting TOIL

In your leave management screen you can also report TOIL.

Reporting TOIL (when approved) accrues TOIL as an additional form of time-off entitlement.

When taking time-off you can use TOIL leave as an option. This will then deduct time off from the TOIL accrued.

Below your calculations, there is a link to popup a TOIL balance for the financial year

Your profile, docs, certs & competencies

As a staff account user (this can be many types, both clinical and non-clinical), you are able to manage all your documents and certificates within your Profile as well as add any additional qualification or competencies to your Profile.

These help employers you connect with to see your suitability for particular types of work.

The principles is that, the information you create within your Profile is shared with the employers you choose to connect with, within the network. Many employers have a hub so using the hub management section of your account, you can control which hubs you are connected with. As well as this, if you choose to be visible as a locum in the network, practices can see your profile information.

Hub interactions with your information

Hubs maintain and manage a workforce within their account. They onboard staff users that join their hub by verifying the information that the staff user profile shares with their hub and generating their own compliance process and compliance related information, stored at their end. Once a hub has onboarded you they will enable you within their hub. This means you are eligible for assignment to requirements within their hub rotas.

You can leave a hub by disconnecting within your hub management screen. This removes your information from the hub but not a history of your rota activity or the information they may have generated related to your compliance for their hub.

Hub requirements

Hubs can have slightly different document / certificate requirements. These are expressed through the docs and certs management in your account as required or not required documents. Generally, it’s best to upload as many documents and certificates as you can to your profile to maximise your opportunity within any hub.

Expiry dates

Some certificates have expiry dates. These can be set when you upload the file to your profile. Hubs can also see any relevant dates. Expired certificates are the same as not having a certificate uploaded in that they can prevent you being compliant to a hub and not being eligible to work in that hub.


The system will send document expiry date reminders to you in advance of a document in your profile expiring and another notification when a document expires. Hub administrators can also see expired documents and will also be notified by the system when an active member of their hub workforce has a document expire.

COVID hub Admin account FAQ

Guidance for working in the COVID hub
Note: this is not general advice for all admin users, across all hubs

Will I get trained on Pinnacle?

Yes, time is factored in to your start time to allow for this, please be right on time or earlier as we have multiple staff to train every shift

Do I get a meal break/tea break and do I need to bring my own drinks?

There is a staff rest area with a fridge and free tea/coffee/hot chocolate/squash and biscuits (sometimes fruit). There is no set meal break but there are several natural breaks in the flow of syringes being ready so you’ll be advised when you can take breaks.

How do I get paid?

If you are employed by your practice it will be paid to you by your practice

If you are self employed it will be paid to you by Improving Access Services?

Will I also get a vaccination?

Practice staff should be being invited to book an appointment for a vaccination, please ask if you have not.

If you are not employed by a practice

Is there parking on site for staff?

There is plenty of free parking on site, if it is dry we kindly ask staff to use the grass area in front of the main entrance and leave the tarmac car park at the back for patients and their carers.

Will I be tested for COVID before I work there?

Yes, we ask all staff to take a lateral flow test at the start of every clinic.

Is the clinic socially distanced?

Yes, the racecourse venue is very large and everything is set up to operate socially distanced and is equipped to enable us to wipe down all vaccination pods, you will be asked to wear a mask for the duration of the clinic.