Workforce pools, priority of assignment, delegation and resilience

Workforce pools provide a useful grouping of a mixed workforce, that supports a priority based approach to solving rota requirements.

The pools are the basis of a logical approach to understanding your workforce based on the levels of trust, commitment and cost that exists within the relationship.

The workforce pools,

  • Partners
  • Employed staff (not a partner)
  • Staff bank
  • Staff bank flexible staff
  • Flexible staff
  • Network locums

By thinking in terms of these pools of staff, a hub rota manager can use the built-in rota features to control access to shifts and assignment, among the pools. This provides a basis for a bespoke approach to escalating requirements outward, into less trusted, potentially more expensive groups of staff, in a logical way that optimises the hubs ability to use trusted staff and save money.

Renewing a simple practice subscription

If your subscription has expired you are not ‘locked out’ of your account.

The practice account continues to allow login and only prevents access to the calendar etc.
This allows the account user to login and mark subscription as paid, as described in images below
After login you see this screen below
If you click the 2nd button, you see the 2nd screen below and account is unlocked, plus an invoice is sent to your email and an email notification is sent to us.

Creating invoices and invoicing hubs

If you have worked shifts for a hub, invoices for the shifts are generated automatically at the start of the month, for the previous months work. These appear in your account under invoices and can be downloaded / printed, etc.

Only when having worked in practices can you use the generate invoice features provided to manually create an invoice from time worked at that practice, that has been recorded in your Schedule.

Locum work – workflows

There are two workflows designed to connect you and practises that are looking for cover:

1. Practices post requirements, GPs can see these in their Schedule and respond to offer cover

If you looking your schedule into the future, you will be able to see shift requirements that practices have created which you are able to offer cover for

Simply click on one in the schedule and you will be able to offer cover which the practise can accept or decline

At the same time there is a chat mechanism that you can use, either related to a requirement or just general chat, to have a direct conversation with a practice. These are maintained in a structured and threaded chat history.

2. GPs share their availability to work and practices see this and create direct requests for cover to the GP, via the system

In your schedule you can add any amount of availability that you wish simply by clicking on the segments of the days. Practises can see this availability and click to request cover from you. If you accept, they will Confirm this booking and it will appear in your Schedule and theirs, notifications will follow and a reminder comes the day before.


Logging in to your account should be one of the most straight forward actions of the platform but can often appear complex and become frustrating, for a few reasons:

All logins fail when either:

  • A username & password combination does not match those stored in the database for the user
  • A user does not have an account on the network
  • A user has a deactivated account

(note: the email address for the account can also be used along with the password)

Example scenarios & solutions

You have the right username but the wrong password.

Do a password reset and a new password will be sent to your email address

You do not know your user name

You can try logging in using your email address instead + password

You do not know your what email address is used in your account

You need to get in touch with us

You can login but see a screen telling you your account is inactive

You need to get in touch with us