Category: Hubs and hub support

(Once your account is enabled within a Hub) In your account, your Schedule screen contains all Hub Assignments, shifts available for self-assignment and any cancellations. Everything is in one place and commitments with different employers cannot clash. Everything works intelligently together in this one schedule view. NOTE Joining a Hub does not mean you are automatically eligible for assignment. After you join, a Hub admin needs to check your Profile and enable you for Hub assignment. At this point, you will be able to see any self-assignment shifts for the Hub in your Schedule. SELF-ASSIGNMENT TO HUB SHIFTS Hubs have the option to allow eligible members of their workforce to self-assign to unfilled shifts within their rotas. In order to self-assign you need to ensure that your Schedule screen shows self-assignment shifts. Your Schedule screen includes a set of filters that allow you to control the view of the Schedule. One of these filters controls the visibility of self-assignment shifts. When self-assignment shifts are visible within your Schedule, for any Hubs you are connected with that allow self-assignment, you will see shifts that you can click on to assign yourself to. This creates an Assignment in your Schedule, in the Hub rota and notifies the Hub. Its also means that no-one else can assign themselves to the shift. The assignment will stay in your schedule unless you or the Hub admin cancel it. You will receive a reminder about the assignment closer to the time and the assignment will form part of your history of work after the assignment date. Desktop view of Schedule screen filters (mobile view hides them within an icon at the top of the screen) Above is how shifts available for self-assignment look in your Schedule before you self-assign to them. Click and self-assign and they will turn into green Assignments. Mouse over a shift to reveal its details and click the info box for more details before you assign yourself. If you are having problems and unable to self-assign There are number of possible reason why you will be unable to self-assign to Hub shifts – in order of most common to least common reason: Your account is not enabled yet in the Hub you have joined Your Schedule filter is hiding self-assignment shifts (see above) You have 2 accounts and are logged into one not connected/enabled The hub has no eligible shifts for self-assignment in its rota Login to your account Get in touch with us for support Copyright (C) 2021 GPnetworks. All rights reserved. Update Preferences | Unsubscribe

If a Hub wishes you to self-assign to shifts in their rota they will turn this feature on for their Hub.

This means you will see shifts that you are eligible to self-assign to within your Schedule. These you can click on and easily self-assign.

Doing this creates an Assignment in your Schedule and solves that shift for the Hub – no-one else can self assign to the shift once it is claimed in this way.

Here is a short video showing how to ensure you can see self-assignment shifts in your Schedule.

Since 2017, GPnetworks has incorporated working with Hub services, combining traditional in-hours work for practices with other forms of shift work such as Extended Hours (EHS).

This has meant that your Schedule has become a little more complex, since it has had to evolve to handle the extra types of shifts, the logic that accompanies them and manage the relationships between all shift types.

From your perspective, there is a single Schedule for all your work. Interpreting your Schedule is aided by the view filters down the left hand side, that allows you to turn on and off different aspects of the Schedule.

Different shift types are shown in different colours to help you interpret your work schedule.

Blue Requests are those you receive from practices.

These are Requests for in-hours shifts at a specific Practice

If you Accept a Blue request this will turn Yellow. This does not mean you have been booked but informs the Practice concerned that you have accepted the Request, The Practice can then confirm the request, which creates a form booking.

A Confirmed request will show as green in your Schedule and you will get an email reminder the day before the shift.

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Hub Service Assignments

When you use your Hub Work screen to connect to and show availability to a Hub service, you may then receive Assignments from the Hub – the are shown as light green in your Schedule.

Hubs also provide an additional method of picking up shifts called self-assignment. Three weeks before a shift you will see the shift in your Schedule in dark grey and can click to self-assign to the shift.

(please note: to see self-assignment shifts in your schedule, the self-assignment filter on the left side of your schedule screen must be turned on)

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Rest assured all the logic that manages Requests and Assignments is handled automatically for you. You cannot be double booked or miss out on an opportunity, so long as you manage your Availability and Visibility to both practices and Hubs properly from within your Account.

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Notifications and reminders

All requests, cancellations and changes within your Schedule are followed up with an email notification. Many of these provide an action within the body of the email so you won’t even need to login to respond,

When you are booked to work, whether for a Practice direct or for a Hub, you will also receive a reminder before the shift.

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Invoicing

After you have worked a Confirmed shift you can use your built in Invoicing feature to generate invoices for practices.

When you work for a Hub service and are paid by the Hub provider, your invoices are automatically generated for you and placed into your Invoices section.

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Cancelled request are shown in red and can be removed from your Schedule.

If you decline a request you have an option to keep the availability in your Schedule for others or to remove it.

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Connect to Hub services

To connect with Hub services and pick up shift assignments you simply need to add a Hub connection to your account.

These screen shots show how to add hub connections to your account from your Dashboard.